View email reports

The SalesforceIQ Communication Center includes two report sections: My Send Report and My Dashboard. Each lets you track the mass emails you send and the templates included in those emails in different ways.

View Your Send Report

My Send Report lists all the mass emails you've sent, with the following information:

  • The template used in the email
  • The send time
  • The number of recipients
  • The send status: pending, completed, or failed

For any entry, you can drill down to see details of the sent email for individual recipients:

  • The send status: waiting, sent, or failed
  • The sent time to that recipient
  • Whether the recipient has opened, replied to, or forwarded the email

To view your send reports:

  1. Click at the top of any screen.
  2. In the left navigation panel, click My Send Report.
  3. Each sent email is displayed with information about the send as a whole. To view email details at the level of individual recipients, click the email entry.

View Your Dashboard

The dashboard provides a summary view for each mass email you send, as well as total metrics for all your mass emails. For each mass email you send, the dashboard displays the following information:

  • The template used in the email
  • The number of recipients
  • The open rate: The number of unique times the email was open as a percentage of the number of times it was successfully sent.
  • The reply rate: The number of unique times the email was replied to as a percentage of the number of times it was successfully sent.
  • The viewing strength: A visual indiicator of how often your email was opened or forwarded across different browsers and devices..

The dashboard also contains total recipient numbers, average percentages, and visual strength for all mass emails you have sent.

To view your dashboard:

  1. Click at the top of any screen.
  2. In the left navigation panel, click My Dashboard.

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