Use an email alias

This article explains the support SalesforceIQ offers for customers who use an email alias.

Gmail

  • Registering for SalesforceIQ—You can use an email alias when you register for SalesforceIQ. However, when you connect your Gmail account during the sign-up process, you must pick a main Gmail account. The process displays main accounts only.
  • Incoming messages—You can receive messages sent to an email alias as long as the alias directs to the main connected Gmail account.
  • Outgoing messages—Currently, you can't send a message from an email alias in SalesforceIQ. This includes composing, replying to, or forwarding a message.
  • Stream—All messages and calendar events sent to an email alias appear in your Stream, as long as the alias directs to the main connected Gmail account.

Exchange and Office 365

SalesforceIQ doesn't support the use of email aliases with Exchange and Office 365 accounts at this time. This includes registering with SalesforceIQ, receiving messages, and sending messages.

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