Set up 2-Step Verification

You can use Google's 2-Step Verification to make your SalesforceIQ Account on our web and smartphone applications even more secure.

To learn more about Google's 2-Step Verification, how it works, and why you may want to enable it, please see their support materials.

To enable 2-Step Verification:

  1. Download the Google Authenticator app for your smartphone.
  2. Log in to your SalesforceIQ account on your computer.
  3. Click at the top of the screen, and then select Settings.
  4. On the screen that appears, click Security, and then click Begin Setup under Enable Two Factor. A barcode appears, along with areas to enter your SalesforceIQ password and Google authenticator code.

    Note: Go to the Security settings if you want to disable 2-Step Verification after you enable it.
  5. Open the Google Authenticator app on your smartphone.
  6. Add a new Account as follows:
    • Android phone—Tap the menu button at the bottom of the screen.
    • iPhone—Tap the pencil icon in the upper-right corner.
  7. Scan the barcode on your SalesforceIQ screen.
  8. The Google Authenticator app generates a new code for SalesforceIQ. In SalesforceIQ, enter this code under Google Authenticator Code, and then enter your SalesforceIQ password.
  9. Click Verify and Enable.
  10. If you use one of our smartphone apps, a prompt appears asking you to log back into them.

    Note: You will need to use the most recent versions of our smartphone apps. If you have trouble logging in after enabling 2-Step Verification, please check the app store for updates.

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