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Reconnect an Account

If you notice that your emails aren't getting pulled into the Stream, you may need to reconnect your Account.

  1. Click at the top of the screen, and then select Settings.
  2. On the screen that appears, click Connected Accounts. If your email Account has been disconnected, a Reconnect button appears to the right of the Account name. Click Reconnect. Note: If your email Account is connected, the word Connected appears to the right of the Account name.

If you need to reconnect your email Account repeatedly, there may be a problem with the email provider. Do the following:

  1. Try deleting your email Account and then connecting it again and see if that fixes the problem.
  2. Ask the domain administrator for Google Apps to go to Apps > Google Apps Gmail > Advanced Settings and make sure that the Disable POP and IMAP access for all users box is unchecked.

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